On-Site Quality Representatives
Our team is passionate, committed, thorough and dedicated. We have decades of experience and know-how in the auto industry. They act as your “eyes and ears” at your customers’ plants to provide valuable feedback and assistance with problem resolutions. It’s through their passionate commitment that issues are quickly identified and addressed.
In-Plant Support for Tier 1 and Tier 2 Automotive & Manufacturing Suppliers
Here is what we can do for you:
- Increase your quality coverage with on-site visits to your customer facilities
- Save on travel expenses for problem visits to customers or suppliers, while increasing your “presence” in the plants
- Receive local representation
- Proactively identify quality concerns
- Assist with product launches and trial runs
- Provide support 24 hours a day
- Help to lower your Cost of Quality
- Improve your customer support
- Improve your status as a Preferred Supplier
Case History. Success Stories
STUDY #1: A PROACTIVE APPROACH
Manufacturer achieves $750,000 Annual Savings
Parts manufacturer had severe customer quality issues. Their 12 customer contact engineers were covering 76 auto assembly plants but couldn’t serve their customers because they were always chasing problems!
With a product defect rate of 350 PPM (parts per million), they looked to QES Solutions for help
Outsourced their Quality Representation needs to QES Solutions:
- Reduced PPM rate from 350 to less than 10 in 8 months
- Eliminated 7 fulltime customer contact positions & associated costs
- Increased coverage with more on-site representatives at customer plants
- Significantly reduced Customer Complaints
- Dramatically improved Quality Rating
STUDY #2: A REACTIVE RESPONSE
QES Solutions mobilizes to support a quality “spill” at 23 plants
A quality spill on a Friday afternoon threatened to halt production at 23 auto assembly plants across the USA, Canada and Mexico. This crisis required an immediate response.
One phone call sent QES Solutions into action, mobilizing our network of Quality Representatives to set up product containment and sorting at all locations. Within hours, work crews were on-site at all 23 plants in 3 countries, certifying material to provide a clean breakpoint for Monday startup at all locations.
- QES Solutions managed the entire process
- Provided continuous status updates throughout the weekend
- Simultaneous coverage at all locations
- No interruption in production
- Prevented formal complaints from customer
- Accomplished at a cost of less than $950 per plant!
Quality Representative In-Plant Coverage Locations
Our network of experienced professionals can provide personal, on-site quality representation at your customer locations, becoming your “eyes and ears” to identify quality concerns before they escalate into quality issues. To view the list of locations our quality representatives are in, please view the PDF below.